Delivery & Returns Policy

Devon Allergy Clinic

Last Updated: [17.3.26]

Delivery Policy

1. Order Processing

  • Orders are typically processed within 1–2 working days (excluding weekends and bank holidays).

  • Orders placed after [insert cut-off time] will be processed the next working day.

2. Shipping Methods & Times

  • Standard UK Delivery: 2–5 working days

  • Express Delivery: 1–2 working days (if available)

  • Delivery times are estimates and may vary due to courier delays or external factors.

3. Delivery Charges

  • Shipping costs will be calculated and displayed at checkout.

  • Free delivery may be offered on orders over [insert amount].

4. Delivery Address

  • Please ensure your delivery details are accurate.

  • We are not responsible for delays or losses caused by incorrect address information.

5. Lost or Delayed Orders

  • If your order has not arrived within the expected timeframe, please contact us within 7 days of the expected delivery date.

  • We will investigate with the courier and aim to resolve the issue promptly.

6. Damaged Parcels

  • If your order arrives damaged, please notify us within 48 hours of delivery.

  • We may request photos to assess the issue and arrange a replacement or refund.

Returns Policy

1. Your Right to Cancel

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items.

  • You must notify us in writing (email is acceptable).

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging

  • Items must be returned within 14 days of cancellation

Due to hygiene and safety regulations, we cannot accept returns of opened supplements unless faulty.

3. How to Return an Item

  • Contact us at [email protected] with your order details

  • We will provide return instructions

  • You are responsible for return shipping costs unless the item is faulty

4. Refunds

  • Refunds will be processed within 7–14 days of receiving the returned items

  • Refunds will be issued to the original payment method

  • Original delivery charges are non-refundable unless the item is faulty

5. Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, contact us within 48 hours

  • You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015

6. Non-Returnable Items

We cannot accept returns for:

  • Opened or used supplements

  • Items not in original condition

  • Products returned outside the specified timeframe

📩 Contact Us

For all delivery and returns queries:

Devon Allergy Clinic
📧 Email: [email protected]
📞 Phone: 07810 750940