Online Supplement Purchase Terms & Conditions

Devon Allergy Clinic

Last Updated: [17.3.26]

1. Product Information

  • We aim to ensure all supplement descriptions, ingredients, and usage guidelines are accurate and up to date.

  • Supplements sold are not intended to diagnose, treat, cure, or prevent any disease.

  • Product images are for illustrative purposes only.

2. Eligibility to Purchase

  • You must be at least 18 years old to purchase supplements from our website.

  • By placing an order, you confirm that all information provided is accurate.

3. Orders & Acceptance

  • All orders are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order (e.g., due to stock issues, pricing errors, or suspected misuse).

  • You will receive an email confirmation once your order has been accepted.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at checkout.

  • We accept card payments

  • We reserve the right to correct pricing errors at any time.

5. Delivery

  • We aim to dispatch orders within 48 hours

  • Delivery times are estimates and may vary.

  • Risk of loss or damage passes to you upon delivery.

  • You are responsible for providing accurate delivery details.

6. Returns & Refunds

  • You have the right to cancel your order within 14 days under the Consumer Contracts Regulations 2013.

  • Supplements must be unused, unopened, and in original packaging to be eligible for return.

  • For hygiene and safety reasons, we cannot accept returns of opened supplements unless faulty.

  • Refunds will be processed within 2 days after receiving the returned goods.

7. Faulty or Damaged Products

  • If your product arrives damaged or faulty, please contact us within 48 hours of delivery.

  • We may offer a replacement or full refund in line with your rights under the Consumer Rights Act 2015.

8. Health Disclaimer

  • Supplements should be taken as directed.

  • You should consult a healthcare professional before use, especially if:

    • You are pregnant or breastfeeding

    • You have a medical condition

    • You are taking medication

  • Devon Allergy Clinic is not liable for adverse reactions where guidance has not been followed.

9. Allergies & Ingredients

  • Customers are responsible for checking ingredient lists before purchase.

  • While we aim to provide clear allergen information, products may be manufactured in environments that handle allergens.

10. Liability

  • We shall not be liable for indirect or consequential losses arising from the use of our products.

  • Nothing in these terms excludes liability where it would be unlawful to do so.

11. Data Protection

  • Your personal data will be handled in accordance with applicable laws, including UK GDPR.

  • Payment details are processed securely via third-party providers.

12. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the updated terms.

13. Governing Law

 

These terms are governed by the laws of England and Wales.