Privacy Policy

Devon Allergy Clinic

Last Updated: [17.3.26]

1. Introduction

Devon Allergy Clinic (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or website.

We comply with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

2. Information We Collect

a) Personal Information

  • Name

  • Date of birth

  • Address

  • Email address

  • Phone number

b) Medical Information

  • Allergy history

  • Test results

  • Treatment plans

  • Relevant health conditions

c) Payment Information

  • Billing address

  • Payment details (processed securely via third-party providers)

d) Website & Technical Data

  • IP address

  • Browser type and device information

  • Cookies and usage data

3. How We Use Your Information

We use your data to:

  • Provide medical consultations, testing, and treatment

  • Process online supplement orders and deliveries

  • Communicate with you about appointments, results, or orders

  • Improve our services and website

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – where you have given clear permission

  • Contract – to provide services or fulfil orders

  • Legal obligation – to comply with healthcare and tax laws

  • Legitimate interests – to improve services and prevent fraud

For medical data (special category data), we rely on explicit consent and healthcare provision obligations.

5. Sharing Your Information

We may share your data with:

  • Payment processors and IT service providers

  • Delivery companies for supplement orders

  • Regulatory bodies where required by law

We ensure all third parties respect your data and process it securely.

6. Data Storage & Security

  • Your data is stored securely using appropriate technical and organisational measures

  • Medical records are kept confidential

  • We retain data only for as long as necessary (typically in line with healthcare record retention requirements)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at:
Email: [email protected]

8. Cookies

  • Our website uses cookies to improve your experience

  • You can control cookie settings through your browser

  • For more details, see our Cookie Policy

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not directed at children under 18 without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

 

Devon Allergy Clinic
C/O  The Devon Clinic, Hyde Road, Paignton
Email: [email protected]
Phone: 07810 750940