Testing T&C's

Terms and Conditions

Devon Allergy Clinic

Last Updated: [17.3.26]

1. About Us

Devon Allergy Clinic (“we”, “us”, “our”) provides allergy testing, consultation, and treatment services. By booking an appointment or using our services, you agree to these Terms and Conditions.

2. Appointments & Bookings

  • All appointments must be booked in advance via our website, phone, or email.

  • You agree to provide accurate and complete personal and medical information.

  • We reserve the right to refuse or cancel appointments at our discretion.

3. Fees & Payment

  • All fees for consultations, tests, and treatments will be clearly communicated prior to your appointment.

  • Payment is due at the time of booking or immediately after the consultation, unless otherwise agreed.

  • We accept cash & card payments

  • Prices are subject to change, but confirmed bookings will not be affected.

4. Cancellations & Refunds

  • You must provide at least 24–48 hours’ notice to cancel or reschedule an appointment.

  • Late cancellations or missed appointments may incur a cancellation fee.

  • Refunds for services already provided will not be issued.

  • Refunds for prepaid services are subject to our discretion.

5. Medical Disclaimer

  • Our services are provided based on the information you supply.

  • Allergy testing and treatments may carry risks, which will be explained prior to procedures.

  • Results and outcomes may vary between individuals.

  • Our services do not replace emergency medical care - if you experience severe symptoms, seek immediate medical attention.

6. Patient Responsibilities

You agree to:

  • Provide accurate medical history and disclose relevant conditions

Failure to do so may affect the effectiveness and safety of your treatment.

7. Data Protection & Privacy

  • We collect and process your personal data in accordance with applicable data protection laws, including UK GDPR.

  • Your medical records will be kept confidential and only shared where legally required or with your consent.

  • Please refer to our Privacy Policy for full details.

8. Liability

  • We aim to provide services with reasonable care and skill.

  • We are not liable for:

    • Any indirect or consequential losses

    • Outcomes influenced by incomplete or inaccurate patient information

  • Nothing in these terms excludes liability where it would be unlawful to do so.

9. Complaints

  • If you are dissatisfied with our services, please contact us at:
    Email: [email protected]
    Phone: 07810 750940

  • We will aim to resolve complaints promptly and fairly.

10. Website Use

  • Content on our website is for general information only and should not be considered medical advice.

  • You must not misuse our website (e.g., introduce viruses, attempt unauthorized access).

11. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.